Refund Policy
Last updated 29 September 2026
All sales are final. Our products are instant digital downloads, and the results depend on third-party AI models we don't control. If your files don't arrive or won't open, we'll fix it.
No refunds on digital products
You get the full files the moment you pay, and they can't be returned. So we don't offer refunds for:
- changing your mind after buying;
- results from AI tools, including outputs that look wrong, change your room, or take more generations than expected;
- price or feature changes in third-party tools such as Seedance, Higgsfield, Midjourney or CapCut;
- not having the tools, time or skills described on the product page.
Please read the product page, the sample prompt and the FAQ before you buy. If you're unsure, try the free prompt first.
When we do help
- Files never arrived: we'll resend them.
- Files are damaged or won't open: we'll send a working copy.
- Charged twice for the same product: we'll refund the duplicate.
If we can't deliver working files within 7 days of your request, we'll refund you in full.
How to ask
Email info@nyt-studios.com within 14 days of your purchase, with the email you used on Whop, your order ID and what went wrong. We reply within 2 working days.
Chargebacks
Please contact us before opening a dispute with your bank. Most delivery problems are fixed within a day. See also our Terms.